Cash on Delivery is a new service on suittools website, which we offer to our customers in Saudi Arabia, Kuwait, UAE, Qatar, Bahrain and Oman, which is to pay cash when the goods arrive, so that our customers can enjoy better service. Please read the following instructions carefully:

1 Conditions for selecting the goods and confirming the order:

That the total price of the merchandise selected is not less than S.R.75.00 or more than S.R.1875.00 for the Kingdom of Saudi Arabia, Kuwait, Oman, Bahrain and Qatar. For the United Arab Emirates, the total price of the goods is not less than AED75 or more than AED290. In addition, the main goods receipt address, in order for the goods to be delivered to their normal location and to receive the SMS message to deliver the goods. The phone number may be used as a substitute for contacting you to deliver the goods, but not as a substitute for receiving the SMS.

2 Order confirmation message:

The order is confirmed immediately after receiving the SMS confirmation by the mobile number you entered. After confirmation, you can log into your suittools account from time to time to inquire about the status of your application update.

3 Amending the order / canceling the order after confirmation:

After confirming the order, you can cancel the two payment orders upon receipt within a period ranging from 10 minutes to 6 hours after confirmation, by entering my orders and canceling the order from your order list. This service is effective during a limited period of time and only applies to orders that have not yet been shipped. Through this service, you can cancel the order yourself in case you want to add or delete a specific item from the order.

Note: When canceling the order, if it appears to you that the process of canceling the order has failed, it indicates that the order has been filled out and ready for shipment, in this case please contact customer service to try to cancel the order.

4 Preparing the goods for shipment:

Processing the order usually takes from 2 to 5 working days, not including public holidays and weekends. If there is an item that is not available in your order, you can exchange it for another item at the same price. If we do not receive your request to replace the item within 48 hours, we cancel the item that is not available automatically.

5 Shipping order

Suittools's orders have been transported by different shipping companies, please refer to the 'Shipping information' specified in the detailed time. Delay may occur due to special cases. We will do our best to ship and deliver your order as soon as possible.

6 Payment upon receipt

Payment on receipt The operator of the shipping company will deliver the packages to you at your address and receive the order amount in our place. Please prepare the money in advance and make sure that your mobile is not switched off so that the shipping company can contact you. According to local policies and regulations, for Cash on Delivery (COD) service in the Kingdom of Saudi Arabia, currently only card payments are made to the representative or pick-up points. Thank you for your understanding and cooperation. All cash on delivery orders have their own cost, which is 3 US dollars for the UAE and 6 US dollars for Kuwait, Qatar, Bahrain, Oman and Saudi Arabia. When you finish confirming the order, pay attention to the invoice for the total price of the order

Note: We offer online payment discount for all orders where the minimum amount is the same as the minimum amount for cash on delivery orders and is in the same delivery range

7 Post-receipt problems

After the receipt of the goods is confirmed, if you have any problem with your order, please immediately contact customer service as soon as possible by sending a ticket from your personal account on the suittools website, and we will respond to you as soon as possible.

Note: Now, we can only accept one piece exchange for another one for COD requests after receiving the package.

Returns are processed within 5 business days after we receive the package. The method of refund depends on the method of payment. The following are the policies followed:

In the case of payment by credit card:

The paid amount will be returned to your credit card or suittools wallet according to your needs.

Please note that it takes approximately 24 hours for the amount to be returned to your suittools wallet. As for returning the amount to the card account, it takes approximately 2 to 14 working days. You can use the wallet balance on future purchases or transfer it to your payment account. An email will be sent once the return is completed.

If paying by PayPal:

The paid amount will be returned to your PayPal account or suittools wallet according to your needs.

Please note that it takes approximately 24 hours for the refund to be returned to your suittools wallet. As for returning the amount to the PayPal account, it takes approximately 1 to 5 working days. You can use the wallet balance for future purchases or transfer it to the same PayPal account from which the payment was made. An email will be sent once the return is completed.

In the case of payment via Cash on Delivery (COD):

If you paid by Cash on Delivery (COD), the amount will be returned to your suittools wallet and you can use it with the voucher code and points on your next purchase. Returning the amount to your suittools wallet takes approximately 24 hours. Please note that the balance for cash on delivery in suittools wallet cannot be transferred to another account or any bank card. code and points on your next purchase. Returning the amount to your suittools wallet takes approximately 24 hours. Please note that the balance for cash on delivery in suittools wallet cannot be transferred to another account or any bank card.